Last revised: April 11, 2024
Corios Privacy Policy
This Privacy Policy applies solely to information collected by Corios LLC (“Corios”) on www.coriosgroup.com (the “Corios Site”) and any other Corios affiliate sites that display or link directly to this Privacy Policy (collectively, “Sites”). Corios knows that privacy is important to you. It is also vital to our business. This Privacy Policy is designed to ensure that visitors to the Corios Site understand how and why Corios collects and uses information provided by visitors of our web site or the Sites.
EU-US Data Privacy Framework and the UK Extension to the EU-U.S. DPF
Corios complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. Corios has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Information Collection and Use
Data Collection
We collect the e-mail addresses and certain personally identifiable information of those who communicate with us via e-mail or during other standard forms of business correspondence. Depending on the form of communication, this information can include name, phone number, and/or mailing address. We also collect certain information regarding which pages our visitors access or visit, and information volunteered by the visitors (such as any surveys Corios might conduct).
Corios may also collect and analyze from visitors certain information regarding the use of the Corios site and services available therein. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.
We may provide your personal information to companies that provide services to help us with our business activities such as customer service and support. These companies are authorized to use your personal information only as necessary to provide these services to us.
We will share your personal information with third parties only in the ways that are described in this Privacy Policy.
Use of Information
We may use personal information to provide the services you’ve requested, including services that display customized e-mails, newsletters, forms, documents, and reports. We may also use personal information for auditing, research and analysis to operate and improve the Corios Site.
We may use third party vendors to assist us in processing your personal information, and we require that such third parties comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may use certain other information collected from you to help diagnose technical problems, administer the Corios Site, and improve the quality and types of services delivered.
The information we collect is not shared with other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- As required by law, such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
The information we collect is never sold to anyone, except that if Corios, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Corios Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Information Sharing and Disclosure
Except as described in this Privacy Policy, Corios does not share, sell, rent, loan, trade, lease or disclose your personal information to any third party without your prior consent.
To fulfill a particular request by you, the information you provide may be shared within Corios.
Corios may share your information with our service providers who perform services on our behalf, including our CRM platform providers for marketing, sales and customer service activities that we use for contacting you with relevant information regarding your relationship with Corios.
Corios partners with third-party companies that provide advertising services. These third parties may place cookies on your computer and collect data about your online activities across websites or online services, including that you interacted with our ads on their site or their display networks. These companies currently include, but are not limited to: Amazon, Google, and Facebook. For information about how these companies use your data and the choices about your data they offer please refer to their privacy policies.
Third-party advertising providers enable us to provide you with more useful advertisements about our services which are tailored specifically to your interests or to individuals with similar characteristics to our customers and users, including by using tools like Google’s “Customer Match” or Facebook “Custom Audiences”. These tools combine information you have provided to us through your use of our services with other data processed about you through third-party sites, permitting you to view personalized advertisements about Corios on other websites you browse or when you are searching for similar products or services. Additionally, we may use platform tools like Facebook’s “Lookalike Audiences” to share information you have provided us with third-party advertising companies to create “lookalike audiences” (i.e., users with similar characteristics to our customers or like-minded consumers) and provide such users with tailored advertisements about Corios. When we use these tools, you can withdraw your consent to this use of your personal data at any time by emailing us at privacy@coriosgroup.com. Third-party advertising providers may use their own cookies and other tracking technologies. Corios does not control these third-party advertising providers and/or their use of cookies, which is instead governed by the privacy policies and/or cookie policies of any such third-party advertising provider.
Corios may share your information with another company in relation to a sale or consolidation of Corios’ assets, provided, however, that these companies agree to honor all of the privacy commitments set forth in this Privacy Policy.
Corios may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Choices
Opt-Out of Corios Corporate Communications
Corios maintains an email marketing newsletter list and event alerts list to communicate with our clients and prospects. All email messages sent to these lists include an opportunity to unsubscribe or opt-out of receiving future newsletters and event alerts. You may also request to be removed from our email marketing newsletter list and event alert list by contacting us via email at privacy@coriosgroup.com.
Corios also maintains a postal mailing list to communicate with our clients and prospects. You can request to be removed from our mailing list by contacting us via email at privacy@coriosgroup.com.
Access to and Correction of Personal Information
Corios acknowledges the individual’s right to access their personal information. To request access to and correction of the information we have about you or to request deletion of your personal information from our systems, please send a request via email to privacy@coriosgroup.com. Corios will respond to emailed requests within 30 days. Requests made via the Corios contact center are processed automatically.
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.
If Corios obtained your consent to use your personal data, you can withdraw that consent at any time.
If you’d like to port the personal data you have provided to Corios elsewhere, you can contact Corios for assistance.
You can also object to or restrict the use of your personal data by Corios. For example, you can object at any time to our use of your personal data for direct marketing purposes. You can also object to the use of your data when we are performing a task in the public interest or when we are pursuing our legitimate interests or those of a third party.
You may have these rights under applicable laws, including the EU General Data Protection Regulation (GDPR), but we offer them regardless of your location. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law.
Independent Recourse
EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, Corios commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF. EU and UK individuals with inquiries or complaints should first contact Corios here: Privacy Manager, Corios, 811 SW Sixth Avenue, Suite 1000, Portland, Oregon USA 97204.
Corios has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
Remedies
Corios is subject to the investigatory and enforcement powers of the United States Government’s Federal Trade Commission (FTC).
Security
Corios uses physical, electronic and administrative safeguards designed to protect your personal information against loss, misuse or alteration. All information is stored securely and may only be accessed by employees with a legitimate business need to access the information.
Links to Other Web Sites
Our Corios Site includes links to other web sites whose privacy practices may differ from those of Corios LLC. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies are required to use the Corios Site. We use cookies to assist in delivering personalized service to our visitors. Our persistent and session ID cookies are used to identify unique visitors to the Corios Site.
Third Party Cookies
The use of cookies by third parties is not covered by this Privacy Policy. We do not have access or control over these cookies.
Clear Gifs (Web Beacons)
The Corios Site employs a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on the web site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web visitors. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our customers’ personally identifiable information.
Analytics/Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual visitors, to analyze trends, to administer the Corios Site, to track visitors’ movements around the web site and to gather demographic information about our user base as a whole.
We do link some of this automatically-collected data to personally identifiable information. This allows us to deliver a better experience and provide more tailored service to our clients.
Social Media
The Corios Site includes social media features, such as links to LinkedIn, Twitter and Google. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These are third party sites and features hosted by third parties. Your interactions with any of these features and/or third party sites are governed by the Privacy Policy of the third party(ies) that own the site providing the features.
Participation in Corios Online Forums
The Corios Site provides you the opportunity to participate in various Corios online forums. If you contribute any content to a Corios online forum, you retain your rights to any content you post. However, by posting content on or through an Corios online forum, you grant Corios a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your content in any and all media or distribution methods (now known or later developed) for any and all purposes.
Any content you post to a Corios online forum may be publicly viewed and used by anyone on the internet. You are responsible for any content you post, and for any consequences thereof, including the use of your content by other visitors. To protect your privacy, Corios reminds you not to submit personal information in a public forum.
You agree not to post any content (i) that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (ii) you do not have a right to make available under any law or under contractual or fiduciary relationships; (iii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; or (iv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
Corios may pre-screen, refuse, or remove any content that you post. We may also modify or adapt your content in order to transmit, display or distribute it.
Corios does not control the content posted by public visitors to the Corios Site or the Sites and, as such, does not guarantee the accuracy, integrity or quality of such content. Under no circumstances will Corios be liable in any way for any user-contributed content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any user-contributed content.
To request removal of your personal information from our online forums, contact us at privacy@coriosgroup.com. In some cases, we may not be able to remove your personal information, in which case, we will let you know if we are unable to do so and why.
Changes to This Policy
Corios may revise this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will post those changes here and other places we deem appropriate so that you are aware of what changes have been made in how we collect, use and disclose your information. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy. You can determine when this Privacy Policy was last revised by checking the “Last Revised” legend at the top of this Privacy Policy.
Questions
To ask questions about this Privacy Policy, email privacy@coriosgroup.com or send correspondence to:
Corios, LLC Attention: Privacy Manager 811 SW Sixth Avenue, Suite 1000, Portland OR 97204