Many of our clients and colleagues have enjoyed learning more about Corios Harmony, and the way we’ve produced superior financial returns for our clients by helping them anticipate their customers’ needs and putting the right offer in front of the customer at the right time.

But some of our most intrigued colleagues want to pull back the covers and understand the way we blend math and marketing in order to deliver these advantages, especially when they want to know whether the returns will be sustainable, or a flash in the pan. The great news is that unlike one-time technological efficiency gains, the benefits of applied analytics properly executed in the customer marketing context keep delivering the goods, year after year.

The purpose of this video is to share more of the details behind our approach with our colleagues who want to deep dive into the math and analytics, and we’re happy to oblige.

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We’re proud to announce that we’ve taken our security measures to a new level: Corios has successfully completed an independent SOC 2 Type II audit! This accreditation demonstrates our commitment to handling our clients’ data with the highest security standards. Read more to learn about our journey through the auditing process and how this certification will benefit our clients.

Why is SOC 2 certification important?

The SOC 2 Type II certification is globally recognized as one of the strictest measures for service providers – and as our clients increasingly look to Corios for analytics hosting solutions, it was imperative that we measure our efforts against the highest industry standards for security.

In addition to offering data security, the SOC 2 certification allows us to provide a single resource for all of our clients’ needs. Corios is now qualified to provide an entire spectrum of support pertaining to hardware, software, data storage and security, best practices, and process change management – all under one roof.

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Since its inception in 2010, the Corios team has experienced tremendous growth. What started as a one-man operation out of President Robin Way’s home has since transformed into a team of 15 analytics professionals operating out of company headquarters in downtown Portland.

As our client base, service offerings, and internal operations have grown, we’ve made a continued effort to invest in top-of-the-line infrastructure and programs to support our best-in-class team. From annual planning retreats to a robust professional curriculum, we aim to ensure that every Corios employee is engaged with the purpose of our company and empowered to do their best work.

Earlier this year, we acquired additional office space for our growing operation, and saw an unprecedented opportunity to create an inspiring work environment that reflects our living, breathing culture. After significant research, space planning, designing, and getting our hands dirty – we’re thrilled to share our new office space with you!

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I’m excited to announce the launch of our innovative Corios Academy training and education program.

As our clients and colleagues know, one of our principal goals at Corios is to bring a human element to management analytics – everything we do is designed to cut through complexity and deliver meaningful, actionable insights from data.

We designed Corios Academy to further immerse our employees in this people-centered approach, to create new opportunities for the emerging workforce, and to ultimately enrich our industry as a whole. Read more about the elements behind this endeavor.

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Corios built a proactive parts replacement campaign with one of its auto manufacturing clients in an effort to reduce downtime for its fleets and reduce warranty claims volume.

We identified the factors related to parts failure and developed targeting criteria to identify the highest-risk vehicles. These criteria were used to contact the fleet manager for a proactive service visit, thereby reducing downtime should the part fail during drive time.

This six-minute video presents the highest-impact results from the engagement.

The analytics involved 450 million data points for the active fleet of vehicles over a 4 month period. We used SAS Visual Analytics to develop the dashboard used by the client’s warranty analysts to identify the risks and develop the targeting criteria for proactive contact to fleet managers.

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